Talk to someone Monday through Friday, 8 am to 8 pm ET, Saturday, 8 am to 5 pm ET, closed Sunday. Or get 24-hour automated assistance.
Talk to someone Monday through Friday, 8 am to 8 pm ET, Saturday, 8 am to 5 pm ET, closed Sunday. Or get 24-hour automated assistance.
To report fraud (24/7 support)
Find a specific Truist professional by name, location, or financial need.
Stay safe—don’t share your account number, password, Social Security number, or PIN when you contact us through social media.
Ways to prepare, respond, and recover.
Plan ahead—and rest easy knowing you’re ready for whatever comes next. Start by gathering your important financial, personal, household, and medical information.
Make sure your contact info is up to date:
Operation HOPE provides support services for things like Federal Emergency Management Agency (FEMA) applications and appeals, Small Business Administration (SBA) loans, obtaining copies of destroyed documents, financial counseling, working with creditors, and more.
Previous Slide Next SlideI think I’m a victim of fraud.
Contact us right away at 844-4TRUIST (844-487-8478) if you think you’re a victim of fraud or think you’ve received fraudulent contact from Truist.
Remember, we’ll never ask you to provide, update, or verify your personal or account information over email, text, or social media. If you receive any unsolicited communications asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information, let us know.
My home or business has been damaged or destroyed.
I can’t make my loan or mortgage payments.
If you’re experiencing financial hardship because of COVID-19, we’re here to help. Learn more about our payment relief and recovery tools:
I need to dispute credit reporting on my account.
If you believe your credit has been wrongfully impacted, submit this form online and we’ll investigate.
You may also print and mail it to:
Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894
I need to report a charge I don’t recognize.
You can contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
I think I’m a victim of identity theft.
Immediately contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
I’m locked out of my account.
Don’t have a user ID? You'll need to register for online banking.
Need help with online or mobile banking? Call 888-228-6654.
How do I order checks?
Personal Check Orders
For First-time Check Orders
For Check Reorders
Business Check Orders
For First-time Check Orders and Check Reorders
How do overdraft services and fees work?
Overdraft fees happen when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.
Overdraft services help make sure your transactions go through when you need them to. Here’s how they work:
Overdraft Protection Disclosure 1 Link another Truist account, like a savings account, to your checking account. If you overdraft your checking account, we’ll automatically transfer available funds to your checking account from the linked account to allow the transaction to go through. There’s no fee for this service.
Overdraft Coverage Disclosure 2 Allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee.
What’s a one-time passcode?
Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.
How do I update my contact information?
Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).
What information is needed for a wire transfer?
To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.
Is there a daily dollar limit for using my debit or ATM card?
Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.
How do I find my routing number for my checking or savings account?
On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".
I think I’m a victim of fraud.
Contact us right away at 844-4TRUIST (844-487-8478) if you think you’re a victim of fraud or think you’ve received fraudulent contact from Truist.
Remember, we’ll never ask you to provide, update, or verify your personal or account information over email, text, or social media. If you receive any unsolicited communications asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information, let us know.
My home or business has been damaged or destroyed.
I can’t make my loan or mortgage payments.
If you’re experiencing financial hardship because of COVID-19, we’re here to help. Learn more about our payment relief and recovery tools:
I need to dispute credit reporting on my account.
If you believe your credit has been wrongfully impacted, submit this form online and we’ll investigate.
You may also print and mail it to:
Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894
I need to report a charge I don’t recognize.
You can contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
I think I’m a victim of identity theft.
Immediately contact your local Truist branch, or call 844-4TRUIST (844-487-8478)
Learn more here about how to report fraud.
I’m locked out of my account.
Don’t have a user ID? You'll need to register for online banking.
Need help with online or mobile banking? Call 888-228-6654.
How do I order checks?
Personal Check Orders
For First-time Check Orders
For Check Reorders
Business Check Orders
For First-time Check Orders and Check Reorders
How do overdraft services and fees work?
Overdraft fees happen when you spend more than you have in your checking account—but you won’t get any with a Truist One Checking or Truist Confidence Account.
Overdraft services help make sure your transactions go through when you need them to. Here’s how they work:
Overdraft Protection Disclosure 1 Link another Truist account, like a savings account, to your checking account. If you overdraft your checking account, we’ll automatically transfer available funds to your checking account from the linked account to allow the transaction to go through. There’s no fee for this service.
Overdraft Coverage Disclosure 2 Allows us to pay ATM and one-time debit card transactions when your available balance can’t cover the transaction. You may be charged a $36 fee for each overdraft transaction—and can be charged up to three fees per day. If the original transaction amount is less than $5, we will not charge an overdraft fee.
What’s a one-time passcode?
Passcodes are an added security measure for online and mobile banking. If we detect unusual or suspicious activity at sign in, we'll send you a unique passcode by text or email to verify your identity. Make sure your phone number and email address are up to date in online banking.
How do I update my contact information?
Make sure we know the best ways to reach you so we can keep you informed. Verify or update your contact info through online banking, or call 844-4TRUIST (844-487-8478).
What information is needed for a wire transfer?
To send a wire within the U.S., you’ll be asked to provide your name, complete street address, Truist account number, and crediting information. Crediting information includes your bank name, complete street address, and routing number, and the recipient’s name, complete street address, and account number.
Is there a daily dollar limit for using my debit or ATM card?
Yes. Debit and ATM cards have daily purchase and withdrawal limits, which can be found in your Personal Accounts Fee Schedule. You can also get information on these limits by calling us at 844-4TRUIST (844-487-8478), or visiting your local branch.
How do I find my routing number for my checking or savings account?
On your personal checks, your routing number is the nine-digit number on the bottom left of your check. It’s followed by your account number, which is usually 13 numbers. You can also find it in your account information in online and mobile banking. Just select the account you need information for, and then select "View account details".
How to prepare for natural disasters.
Disclosure 1 Overdraft protection is not available for all Truist products or product service areas. All advances are subject to funds availability. Please refer to our Personal Deposit Accounts Fee Schedule (PDF) and Bank Services Agreement (PDF) for additional details. If overdraft protection is provided by a credit card or line of credit, please also refer to that account agreement.
Disclosure 2 You may change your overdraft coverage selection at any time. Changes will be effective the next business day. Overdraft Coverage does not apply to checks, ACH and recurring debit card transactions. Truist may pay these transactions at our discretion and fees may apply.
Truist Bank, Member FDIC. © 2024 Truist Financial Corporation. Truist, the Truist logo and Truist Purple are service marks of Truist Financial Corporation.
Equal Housing Lender
Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., which is a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC., each SEC registered investment advisers.
Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.
Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.
"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.
Truist Securities is a trademark of Truist Financial Corporation. Truist Securities is a trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. All rights reserved. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. Lending, financial risk management, and treasury management and payment services are offered by Truist Bank. Deposit products are offered by Truist Bank.
Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Truist offers the following resources for consumers that have Limited English Proficiency:
Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.
